app5 Privacy Policy

app5 may collect and process the following categories of information:

• Identity Information: Full name, date of birth, national identity card number or passport number.
• Contact Information: Email address and mobile number.
• Account Information: Username, security questions, and encrypted password.
• Financial Information: bKash, Nagad, Rocket, or Upay account numbers and transaction history. We do not store full bank card numbers.
• Technical Information: IP address, device type, browser type and version, cookie data.
• Usage Information: Games played, betting history, login times, and session duration.
• Communication History: Live chat messages, email conversations, and support ticket information.

We collect and process your information for the following legitimate purposes:

• To complete account registration and identity verification.
• To process deposits and withdrawals.
• To prevent fraud and ensure security.
• To manage responsible gaming policies and to prevent access by anyone below the required age.
• To meet applicable legal and regulatory obligations.
• To provide customer service and technical support.
• To improve the platform, deliver a personalized experience, and inform you about relevant promotions.
• To resolve disputes and enforce our terms of use.

app5 never sells or leases your personal information commercially. However, information may be shared with third parties in the following limited circumstances:

• Payment Processors: Only the necessary information is shared with mobile banking platforms such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Technology Service Providers: Third parties contracted for server hosting, cybersecurity, and analytics services are bound by strict confidentiality agreements.
• Legal Obligations: Where disclosure is required by court order, a lawful request from law enforcement, or applicable law.
• Fraud Prevention: Limited information may be shared with approved third-party verification agencies to prevent fraud and money laundering.

Outside of the above cases, we do not provide any information to third parties without your explicit consent.

To ensure the security of your information, app5 has implemented the following technical and organizational measures:

• SSL (Secure Socket Layer) encryption is used for all data transmission.
• Sensitive data such as passwords is protected with industry-standard encryption algorithms.
• Our servers and databases are subject to regular security audits.
• Role-based access controls are in place for access to internal systems.
• A 24/7 monitoring system is in place to detect suspicious activity.
• A rapid response plan is in place for data breach incidents, and affected users will be notified in a timely manner.

While we make every effort to ensure the highest level of security, there are inherent risks in transmitting information over the internet that cannot be completely eliminated. You are therefore also asked to keep your login credentials confidential and to log out of your account after using an unfamiliar device.

Cookies and similar tracking technologies are used on the app5 website to improve your experience and provide the right services. The types of cookies we use are described below:

• Essential Cookies: Essential for keeping you logged in, managing sessions, and maintaining security. Disabling these cookies will prevent the platform from functioning properly.
• Functional Cookies: Used to remember your preferences such as language selection and interface settings.
• Analytical Cookies: Used to understand how you use the platform, which helps improve the quality of the service.

You have the option to disable cookies from your browser settings, though this may limit some services.

As an app5 user, you have the following rights over your own information:

• Right of Access: You have the right to request a copy of the information we hold about you.
• Right to Rectification: You can request that we correct inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you may request the deletion of your account and personal information. However, some information may need to be retained for a specified period due to legal obligations.
• Right to Object to Processing: You can object to the processing of your information for marketing purposes and unsubscribe from marketing communications at any time.
• Right to Data Portability: You can request your information in a structured, machine-readable format.

To exercise any of the above rights, please email [email protected] or use our 24/7 live chat. We will respond to your request within a reasonable time after receiving it.

We retain your personal information only for as long as it is necessary or legally required. The key retention principles are as follows:

• Active Accounts: Information is retained for as long as your account remains active.
• Closed Accounts: Even after an account is closed, financial records, transaction history, and identity verification documents are retained in accordance with applicable legal requirements.
• Marketing Communications: When you unsubscribe, marketing information is removed from the list immediately.
• Logs and Security Data: Technical logs and security-related information are retained for a specified period and then deleted.

app5's services are for users aged 21 and above only. We do not intentionally collect any information from minors.

Age verification is in place during the registration process, and if we confirm that a minor has created an account, that account will be suspended immediately and all associated information will be deleted.

If a parent or guardian suspects their child is using this platform, please contact [email protected]. To learn more about responsible gaming, visit our Responsible Gaming Guide page.

app5 reserves the right to update this privacy policy at any time. Whenever significant changes are made:

• The "Last Updated" date at the top of this page will be changed.
• Registered users will be notified by email or via a notification upon logging in to the platform.
• For significant changes, consent may be collected again.

If you continue to use the service after any changes, you will be considered to have agreed to the updated policy. We therefore encourage you to review this page regularly.

Some of our technology service providers may be located outside Bangladesh. In such cases your information may cross international borders. However, for all such data transfers we ensure that:

• The receiving party provides adequate data protection guarantees.
• Appropriate contractual safeguards are in place.
• The amount of data transferred is minimal and limited to the purpose.

This privacy policy is part of app5's overall legal framework. For the full picture, please also read the following documents:

• Terms and Conditions — All terms governing use of the platform.
• Responsible Gaming Guide — Healthy gaming habits and self-protection measures.
• About Us — An introduction to the app5 platform and its purpose.

If you have any questions, complaints, or requests regarding this privacy policy, contact us through any of the following: